Benefits ID Cards

Benefits ID cards are needed to receive services. You can request a new card if your card is lost or stolen or if you can request an additional card for a covered dependent.

About Benefits ID Cards

New Hires

After you make your benefit elections using Self-Service, the Benefits and Work Life Department will submit your elections to the benefit providers (vendors). The vendors will then mail your cards to the mailing address Emory has on file for you. You should receive most of your ID cards within 7-10 business days from the date that the vendors receive your information.

Current Employees

Current Emory employees do not receive new medical/dental ID cards or PayFlex debit cards every year.

New cards are only issued if there are significant changes for the new plan year, such as changes to deductibles or copays. Be sure to keep your cards after annual enrollment as new cards may not be necessary for the upcoming plan year.

How to Request an ID card

Aetna Medical or Dental Plans

You can order new ID medical or dental cards online from Aetna's website. You can also print a temporary ID card from Aetna to use until your permanent cards arrive,

Kaiser Permanente Plan

There are several ways to request an ID card from Kaiser Permanente:

  1. Call Member Services at 877-635-6891 (7:00 am – 9:00 pm EST; Monday – Friday).
  2. Sign into, click on the “Coverage & Costs” tab, scroll to the bottom of the page, in the right hand corner in the “Helpful Resources” box choose “ID card help.”
  3. Members also have access to a digital ID card on the Kaiser Permanente mobile app. Learn more.

Flexible Spending Accounts

If you enroll in a Flexible Spending Account (FSA), your FSA debit card will be sent to you within 30-45 days of making an election.