Crisis Intervention Services

FSAP is available to respond to emergency and crisis situations by providing after-hours, on-call services 24 hours a day, 7 days per week (including holidays) for situations that need immediate intervention. FSAP also provides emergency consultations throughout the day during regular business hours.

For Individuals (Faculty, staff, or benefits-eligible family members)

If you, a direct report, colleague, or family member are in crisis and need an urgent consultation or appointment, call 404-727-WELL (9355) to request assistance.*

  • Business hours: FSAP clinicians provide emergency coverage during regular business hours (8:00 am - 5:00 pm, Monday–Friday) for critical concerns.

  • After hours: FSAP utilizes an on-call emergency answering service 24 hours a day, 7 days per week (including holidays) for crisis situations that need immediate intervention.
    • Call 404-727-WELL (9355) and press 2 to access the answering service.
    • The on-call FSAP clinician will be contacted and will call you as soon as possible.

*If you are in immediate danger or facing harm, call 911 or go to the nearest hospital emergency room. You can also call or text 988 to reach the National Suicide & Crisis Lifeline for urgent support and assistance. 

For Teams

Unexpected crises or critical incidents, such as the death of a colleague, may occur and have a tremendous impact on the work team and workplace.

  • FSAP provides group and individual debriefing services and grief support sessions to respond to tragedies that impact the work environment (e.g., death of a co-worker, patient, or student; fire or assault).

  • Supervisors can support their work teams by contacting FSAP as soon as possible to coordinate services for crisis response and team/self-care.

  • To request support, call FSAP at 404-727-WELL (9355) or email: