Civil Treatment for Leaders

This course is designed to provide managers with the tools they need to manage fairly and legally in today’s changing workplace. Managers are provided an easy-to-remember behavioral model that defines when and how conduct, behavior, and performance are governed by organizational policy and the law.

During the program, you will be challenged to analyze and address workplace scenarios through interactive exercises, including serving as witnesses and jurors in true-to-life employment lawsuits.  Learn firsthand how your conduct can either cause or prevent liability and other workplace problems. Analyze a realistic business scenario and suggest ways that managers can create a productive work environment and make fair business decisions. These guidelines known as the Prescriptive Rules are applied throughout the program to help you ensure that your behavior supports the goals of the organization.

Learning Objectives

  • Understand how professional, fair conduct relates to and furthers the mission of the organization.
  • Define when and how conduct, behavior and performance are governed by organizational policy and by the law.
  • Utilize five management guidelines to ensure fair and equal treatment in the workplace, as well as a model for managing employment issues objectively and fairly.
  • Incorporate the concepts of Civil Treatment into the activities of your team, unit and/or department.

Competencies

  • Diversity
  • Building trust
  • Managing conflict

Course Content

Sexual Harassment, Third-Party Harassment: Focuses on the effects of not guarding words and actions, defines sexual (and other types of) harassment, and outlines a roadmap for minimizing risk in the workplace environment.

Religion, National Origin: Explore ways to proactively address inappropriate behavior before it becomes a problem. Review the organization’s policies on electronic communication.

Retaliation, Gender: Examine sex-based discrimination and retaliation. Learn that how you respond to a claim, even if is us unfounded, can have a significant impact on the organization.

Internal Complaints, Duty to Act: Focuses on the business imperative for the Duty to Act, even when employees request confidentiality.

Mutual Banter: Participate in exercises that illustrate the effect of mutual banter on the work environment, even when no formal complaints of inappropriate behaviors are made.

Abusive Behavior: Analyze abusive behavior and its effect on the workplace. Discuss favoritism and inclusion.

Age Discrimination, The FACT Model: Focuses on how not following the rules in employment decisions may create risks for an organization. The FACT model is introduced as a tool that can be used to make fair and objective business decisions.

Disability and Religious Accommodation: Explores issues of disability and religion by explaining managers’ responsibilities when faced with a request for an accommodation.

Race Discrimination, Disparate Treatment: Focuses on how failing to get help to investigate can lead to evidence of discrimination.

Course Information

Target audience: Frontline leaders through mid-level managers

Course format: Classroom

Course length: 8 Hours

Cost: $70 per participant for materials

Course is required for:

  • Essentials of Leadership

Pre-Work Required? No