Communicating with Impact

Learn to communicate more effectively with colleagues and customers, build trust and strengthen partnerships.

Learning Objectives

  • Recognize the impact you can have on your success and the success of others by enhancing interpersonal relationships in the workplace.
  • Relate to colleagues and customers in a way that meets your personal needs while also meeting the practical need of accomplishing objectives.
  • Use a set of interaction process skills that enable you to conduct more successful discussions that achieve results.
  • Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.

Competencies

  • Building customer loyalty
  • Communication
  • Gaining commitment

Course Content

Every Interaction Matters: You will discuss the importance of communicating effectively to enhance your impact in the workplace. Explore the personal and practical needs people bring to interactions and are introduced to the skills that will help them meet these needs.

Key Principles: Review five key principles that will help you meet others’ personal needs. You will complete a self-evaluation to assess your tendencies for using the key principles and identify development areas. Begin a plan for impact for utilizing the interaction skills in a specific workplace situation.

Interaction Guidelines and Process Skills: Review the interaction guidelines and process skills, which help meet the practical needs of an interaction. Determine how they might utilize these skills on your plan.

Effective Feedback Using STAR: Introduction to the STAR technique for providing feedback that is specific, timely, and balanced. Various activities provide practice with the STAR format. You will consider the use of this technique in your plan.

Plan for Impact: Begin to complete a discussion planner for an upcoming workplace interaction. Share your plan for impact and exchange STAR feedback with other class members.

Who should take this course?

  • Staff members who are seeking more effective communication with colleagues and customers to build trust, spark greater cooperation and develop stronger business relationships.

Course Information

Target audience: Open to all staff members

Course format: Classroom

Course length: 4 Hours

Cost: $130 per participant for materials

Course is required for:

  • Communications/Interpersonal Skills Track

Pre-Work Required? No