Crucial Accountability
This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. It uses video, group discussions, skill practice and real-life applications to make the course both entertaining and engaging.
Learning Objectives
- Get positive results and maintain good relationships.
- Clearly and concisely explain specific natural consequences and permanently resolve problems.
- Engage in good reporting practices and manage new expectations.
Competencies
- Communicating and influencing effectively
- Building productive relationships
- Building capability
- Managing conflict
Course Content
- Identify the gaps that are keeping you stuck
- Review the Crucial Conversations skills you’ve already learned
- Remember to create safety
- Share what was expected vs. what was observed
- Understand what is causing the gap
- Use the Six Sources of Influence to see how other people and things are impacting the gap
- Brainstorm ideas in all three sources of ability barriers
- Motivate others by identifying natural consequences of the gap
- Explore the three sources of motivation
- Turn solutions into actions
- Close the gap for good
Who should take this course?
- Individuals who want to hold others accountable
- Individuals who want to motivate others without using power
- Individuals who want to turn solutions into actions
Course Information
Target audience: This course is beneficial for people in roles across the entire university, from leadership to frontline employees. Anyone who relies on the efforts of others to get things done will benefit from attending Crucial Accountability.
Course format: Classroom
Course length: 8 Hours
Cost: $175 per participant for materials
Prerequisites: All participants must attend Crucial Conversations before attending this course.
Pre-Work Required? No