Crucial Conversations
When people find themselves stuck, there are crucial conversations keeping them there, conversations they are not holding or not holding well. Learn how to spot the conversations that are keeping you stuck, understand your role in the problem, learn how to establish safety when a conversation turns crucial, and obtain tools that will help you hold the right conversations at the right time.
Learning Objectives
- Effectively hold the right conversation to get the right results.
- Identify when safety is at risk and you are no longer in dialogue.
- Learn skills that will help you set up conditions to talk about almost anything.
- Understand different types of decision-making strategies and how to move toward action and results.
Competencies
- Communication
- Teamwork
- Managing relationships
Course Content
- Spot the conversations that are keeping you from what you really want
- Learn how to stay focused on what you really want
- Notice when safety is at risk
- Learn how to make it safe to talk about almost anything
- Create mutual purpose
- Learn how to stay in dialogue when you’re angry, scared or hurt
- Learn how to master emotions and return to dialogue
- Learn to speak persuasively, not abrasively
- Listen when others blow up or clam up
- Turn Crucial Conversations into action and results
Who should take this course?
- Do you want to enhance your communications skills?
- Do you mishandle holding crucial conversations?
- Do you avoid crucial conversations?
Course Information
Target audience: Staff members
Course format: Classroom
Course length: 16 hours (2 non-consecutive)
Cost: $275 per participant for materials
Course is required for:
- Communication/Interpersonal Skills Track
- Project Management Track
- Coaching & Feedback Track
- Administrative Professionals Track
Pre-Work Required? No