Coaching for Peak Performance

Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations, or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance.  This course will help you understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, as well as how to have more effective and efficient interactions.

Learning Objectives

  • Increase the agility and impact of your coaching
  • Make the most of each coaching opportunity
  • Provide input to help team members gain timely insights into their work
  • Enhance the confidence and competence of your staff on an ongoing basis
  • Build an engaged workforce that feels challenged and valued


  • Coaching
  • Communication
  • Gaining Commitment

Course Content

What is Coaching: Facilitator shares the definition and characteristics of both proactive and reactive coaching.  Learners are divided into two teams to debate the impact of each type of coaching on people, productivity, and profitability.  After reviewing the three types of coaching and thinking about where you spend most of your time, participants identify and record their own coaching situations.

Interaction Essentials and Coaching Techniques: Engage in a competitive quiz on their knowledge and understanding of the Interaction Essentials in the context of proactive and reactive coaching. They learn about and explore the coaching techniques in more depth by rotating through three self-discovery learning stations.

Case Study Coaching Situations: A case study is introduced in which a leader is preparing for two difference coaching situations – one proactive and the other reactive.  Participants watch a video of a leader conducting a proactive coaching situation and provide the leader with STAR feedback.  Learns provide advice to the same leader, who is now preparing for a reactive coaching discussion. Participants watch the leader use the skills and then provide feedback.

Skill Practice: Learners prepare for and conduct three rounds of skill practice using their own coaching situations.

Closing Reflections: Working individually, participants reflect on how they will apply what they have learned on the job and outside of the workplace. Learners share their responses with the large group and the facilitator highlights any patterns that emerge.

Course Information

Target audience: Frontline leaders

Course format: Classroom

Course length: 4 Hours

Cost: $75 per participant for materials

Prerequisites: Communicating for Leadership Success

Related Courses:

  • Managing Performance Problems

Pre-Work Required? No