EVIP Line (Aetna members only)

Created specifically for Emory employees, the EVIP appointment line is a priority scheduling phone line that offers Aetna members easier access to Emory Healthcare providers. By using the EVIP line, you and your dependents will receive faster appointments.

The EVIP line is for making appointments with Emory's medical providers only (Aetna HSA or POS Plans); it cannot be used for making Kaiser appointments.

How to use the EVIP line

Dial 404-778-EVIP(3847) to speak to an appointment representative.

  • Representatives are available Monday through Saturday from 8:00 a.m. to 5:00 p.m. and Sunday from 10:00 a.m. to 3:00 p.m. to assist you in making appointments with Emory Clinic providers.
  • We will do our best to accommodate you within a timeframe you are comfortable with. In many areas, we have reserved same day/next day appointment slots. If the access we can offer within the Physician Group Practice does not meet your needs, we will connect you with an Emory-affiliated practice.
  • Urgent appointments will be clinically reviewed to secure an appointment within a medically appropriate timeframe.