Behavioral Examples

To assist managers, specific behavioral examples are provided for each performance competency.

About Behavioral Examples

Behavioral examples are provided for managers and non-managers for each competency. The behavioral examples provided below are merely guidelines and are not meant to be:

  • All encompassing

  • A checklist

  • A replacement for a manager's judgment

Note: only three levels of performance are displayed in the examples whereas there are five rating options available.


Building Trust

Delivering Results



Taking Initiative

Problem Solving

Functional Knowledge and Skills

Service to Others/Customer Focus