Competencies

Competencies

What

Delivering Results

PRODUCTIVITY: Strives to consistently achieve excellence in all tasks and goals. Perseveres in the face of obstacles. Responds quickly and constructively when confronted with challenges. Completes assignments on time. Prioritizes tasks based on importance.

PERSONAL GROWTH: Ensures job knowledge and skills are current and valuable. Receptive to feedback.

Problem Solving

DECISION MAKING AND REASONING: Considers multiple sides of an issue and a wide range of perspectives. Weighs consequences before making final decision. Makes informed decisions based on available information. Recognizes issues, and determines actions needed to advance the decision making process. Follows up as necessary.

ADAPTABILITY: Persists towards solutions and goals when changing circumstances occur. Is open to new ideas and processes; ensures all voices are heard and valued. Adjusts approach to achieve results.

Functional Knowledge and Skills

Demonstrates skills and knowledge relevant to one’s own function or work group. Applies current best practices in discipline or specialty area. Stays aware of major developments in discipline or specialty area. Recognized by customers and team members for functional knowledge and skills.

Service to Others / Customer Focus

Listens to customers (internal and external) and addresses needs and concerns. Keeps customers informed by providing status reports and progress updates. Delivers on service commitments. Meets established or agreed upon deadlines. Maintains supportive relationships with customers. Uses initiative to improve outcomes, processes, or measurements.

How

Collaboration

RESPECT: Treats all people with dignity, respect and fairness. Resolves interpersonal conflicts constructively. Shares time, energy and knowledge with anyone, regardless of background, to ensure they can succeed. Listens to ideas from others, even when different from own. Is careful to ensure all perspectives are considered before reaching a conclusion..

Communication

LISTENS AND SHARES: Provides regular, consistent, and meaningful information. Listens carefully to others and ensures message is understood. Ensures important matters are shared with all appropriate parties.

CLARITY: Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation and tone to enhance understanding. Demonstrates professionalism through body language, including eye-contact and posture. Tailors communication style to needs of the recipient.

Taking Initiative

Responds appropriately on own to improve outcomes, processes or measurements. Assumes responsibility and leadership when asked. Accomplishes goals independently, with little need for supervision. Takes ownership and accountability for own performance. Seeks out and/or accepts additional responsibilities in the context of the job.

Building Trust

HONEST: Behaves and expresses oneself in an open and honest manner with everyone. Is consistent in word and actions. Tells the truth even when it is difficult. Shares information accurately, completely and appropriately.

COMMITED: Follows through on assignments and commitments. Supports Emory goals and initiatives. Adheres to all policies and procedures.