Emory University uses eight performance competencies to evaluate employee performance. These competencies were revised in October 2023.


Please be mindful of different cultural norms and neurodiverse populations when applying these standards.


Delivering Results

PRODUCTIVITY: Strives to achieve excellence in all assigned tasks and goals. Perseveres in the face of obstacles. Responds in a timely and constructive manner when confronted with challenges. Completes assignments on time. Prioritizes tasks based on importance.

COMMITTED: Follows through on assignments and commitments. Is aware of and supports Emory goals and initiatives. Adheres to all policies and procedures.

Problem Solving

DECISION MAKING AND REASONING: Considers multiple sides of an issue. Weighs consequences before making final decisions. Makes informed decisions based on available information. Recognizes issues, and determines actions needed to advance the decision-making process. Follows up as necessary.

ADAPTABILITY: Persists towards solutions and goals when changing circumstances occur. Is open to new ideas and processes. Adjusts approach to achieve results.

Functional Knowledge and Skills

Demonstrates skills and knowledge relevant to one's own function or work group. Applies current best practices in discipline or specialty area. Stays aware of major developments in discipline or specialty area. Ensures job knowledge and skills are current and valuable. Recognized by customers and team members for functional knowledge and skills.

Service to Others / Customer Focus

Listens to customers (internal and external) and addresses needs and concerns. Keeps customers informed by providing status reports and progress updates. Delivers on service commitments. Meets established or agreed upon deadlines. Maintains supportive relationships with customers. Uses initiative to improve outcomes, processes, or measurements.


Diversity, Equity and Inclusion

Pursues knowledge and displays a self-awareness of diversity, equity and inclusion (DEI) and related social issues.  Seeks personal development opportunities in DEI.  Adopts or modifies operational practices to help ensure diversity, equity and/or inclusion.  Actively addresses or makes known issues of inequity and bias whenever possible.


RESPECT: Treats all people with dignity, respect and fairness. Resolves interpersonal conflicts constructively. Shares time, energy and knowledge with others to ensure they can succeed.

HONEST: Behaves and expresses oneself in an open and honest manner. Is consistent in word and actions. Tells the truth even when it is difficult.


Provides regular, consistent, and meaningful information. Communicates in a manner that others can understand. Listens carefully and asks questions of others to ensure the message is understood. Is sensitive to the communication needs of others, when sharing and listening. Ensures important matters are shared with all appropriate parties.

Taking Initiative

Responds appropriately on own to improve outcomes, processes or measurements. Assumes responsibility and leadership when asked. Accomplishes goals independently, with little need for supervision. Takes ownership and accountability for own performance. Seeks out and/or accepts additional responsibilities in the context of the job.